I had dinner with Marc Tobias last week, and one of the things we spoke about was ‘disclosure’. <\/p>\n
It is my philosophy you should warn a lock company if you find a (new) flaw in their product and give them time to fix it and inform their customers. Marc however defended the standpoint to only give them time if they promise to exchange the locks in the field, or apply a patch, free of charge. It is a dilemma, especially if you see how companies like Uhlmann & Zacher suffered from anonymous youtube videos that popped up out of the blue. <\/p>\n
The other side of the medal is that lock companies sometimes are sloppy and do not take this all too serious. I still have not fully made up my mind about the future of disclosing issues, but tend to lean in Marc’s direction. If companies promise to compensate\/exchange the flawed products the consumer wins. If the manufacturer does not want to fix the problem, the consumer needs to know the lock needs replacement. And most likely replace it with a product from a company that does take it’s customers serious….<\/p>\n
But I guess it is a decision we will make case by case, as not all locks and flaws are equal …<\/p>\n
To be continued for sure … (and I am curious to hear your opinion about this …)<\/p>\n","protected":false},"excerpt":{"rendered":"
I had dinner with Marc Tobias last week, and one of the things we spoke about was ‘disclosure’. It is my philosophy you should warn a lock company if you find a (new) flaw in their product and give them time to fix it and inform their customers. Marc however defended the standpoint to only […]<\/p>\n","protected":false},"author":171,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"_links":{"self":[{"href":"https:\/\/blackbag.toool.nl\/index.php?rest_route=\/wp\/v2\/posts\/343"}],"collection":[{"href":"https:\/\/blackbag.toool.nl\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blackbag.toool.nl\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blackbag.toool.nl\/index.php?rest_route=\/wp\/v2\/users\/171"}],"replies":[{"embeddable":true,"href":"https:\/\/blackbag.toool.nl\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=343"}],"version-history":[{"count":0,"href":"https:\/\/blackbag.toool.nl\/index.php?rest_route=\/wp\/v2\/posts\/343\/revisions"}],"wp:attachment":[{"href":"https:\/\/blackbag.toool.nl\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=343"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blackbag.toool.nl\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=343"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blackbag.toool.nl\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=343"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}