{"id":154,"date":"2007-12-15T00:31:39","date_gmt":"2007-12-14T22:31:39","guid":{"rendered":"http:\/\/blackbag.toool.nl\/?p=154"},"modified":"2007-12-15T00:31:39","modified_gmt":"2007-12-14T22:31:39","slug":"abus-did-the-right-thing-but-did-axa-do-the-wrong-thing","status":"publish","type":"post","link":"https:\/\/blackbag.toool.nl\/?p=154","title":{"rendered":"Abus did the right thing … but did AXA do the wrong thing?!?"},"content":{"rendered":"

Today ABUS announced (trough an ad in the newspapers<\/a>) they will send a free lock to everybody that has a lock vulnerable to the ‘blank key’ method. It concerns some of the 48 and 4800 series ABUS bicycle ring-locks.
\nRumor has we are talking over 100.000 pieces. And they will all be replaced by ABUS … for free. <\/p>\n

I read a lot of comments on various Dutch webpages AXA should follow ABUS and do the same. People say it is not fair they ‘only’ receive 50% discount on an additional extra lock.<\/p>\n

Now, I disagree with that, not completely, but still … I disagree.<\/p>\n

People do not seem to realize all ABUS locks were manufactured after 2005, while AXA produced defective locks between 1998 and 2005. So while a defective ABUS lock is at most two years old (or should I say young?), an AXA lock on average is five years old, and in some cases even nine years! As far as I am concerned this is old enough not to be entitled for a full refund. I think it is fair to give people a full refund if the lock is under four years old, but after that … you should be happy with your discount.<\/p>\n

Over the last few days I visited many bicycle shops. A lot of them had stories of customers who did the right thing: they upgraded to an AXA Defender lock and simply paid twenty euro. These people took the warnings in the media serious and did not want to wait to have their bike stolen. Most of them did not even blame AXA. After all, it is a freak accident. A rare mechanical defect discovered by the wrong people, probably by accident. And years after a serious test institute certified the locks. AXA did what it could when these locks were made. <\/p>\n

Now, I realize not everybody can easily pay twenty euro for a new lock. And not all bicycle shops will change the lock for free, although most feel it is a service to their customers to do so in this specific case. But still, if you have the money, just find a shop that will replace the lock for twenty euro and get it over with.<\/p>\n

Having said that, it would be a good thing if AXA gave a 50% discount on the Defender (or Solid) ringlock, as that is what would make most of their customers happy…. and brush off the negative image they are creating by not making this offer …<\/p>\n","protected":false},"excerpt":{"rendered":"

Today ABUS announced (trough an ad in the newspapers) they will send a free lock to everybody that has a lock vulnerable to the ‘blank key’ method. It concerns some of the 48 and 4800 series ABUS bicycle ring-locks. Rumor has we are talking over 100.000 pieces. And they will all be replaced by ABUS […]<\/p>\n","protected":false},"author":171,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"_links":{"self":[{"href":"https:\/\/blackbag.toool.nl\/index.php?rest_route=\/wp\/v2\/posts\/154"}],"collection":[{"href":"https:\/\/blackbag.toool.nl\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blackbag.toool.nl\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blackbag.toool.nl\/index.php?rest_route=\/wp\/v2\/users\/171"}],"replies":[{"embeddable":true,"href":"https:\/\/blackbag.toool.nl\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=154"}],"version-history":[{"count":0,"href":"https:\/\/blackbag.toool.nl\/index.php?rest_route=\/wp\/v2\/posts\/154\/revisions"}],"wp:attachment":[{"href":"https:\/\/blackbag.toool.nl\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=154"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blackbag.toool.nl\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=154"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blackbag.toool.nl\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=154"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}